Questions? We've got you.
Everything you need to know about our products, orders, and how we operate. If something's not covered here, reach out at myfriend@cafeteca.ca and we'll get back to you within 3 business days.
THE TEAS
How should I store my caféteca iced teas?
Best kept in the fridge and enjoyed cold.
How long do the teas last?
Best enjoyed within 3 months of the production date, which you'll find printed on the can. Keep them cold and they'll stay at their best.
What's in the teas?
Real ingredients. Nothing artificial. Our teas are sweetened with monk fruit and Canadian maple syrup, no preservatives, no shortcuts. Each flavour has its own blend, listed on the can and on each product page.
Are the teas gluten free / vegan?
Yes.
The Coffee
Where is your coffee roasted?
Right here in Toronto. Our 100% Arabica blends are sourced globally and roasted locally.
Is your coffee ethically sourced?
Yes. We work exclusively with roasters committed to direct trade, meaning the farmers growing our coffee are treated fairly and paid properly.
orders and delivery
When will my order arrive?
Orders placed by Monday midnight are processed Tuesday and delivered Thursday. That's our weekly rhythm.
Do you offer local pickup?
Yes. Every Monday evening we host a pickup event at 75 Pelham Ave, Toronto. It's a great chance to come through, meet the team, and be part of the caféteca community. Place your order by Monday midnight and pick it up the same evening.
Where can I find caféteca in person?
Check our Stockists page for the full list of Toronto locations where you can grab our teas and coffee.
Do you deliver outside of Toronto?
Right now we're focused on Toronto. If you're outside the city and want to get your hands on caféteca products, reach out at myfriend@cafeteca.ca and we'll see what we can do.
How do I track my order?
You'll receive a confirmation email once your order is processed. If you have any questions about your order status, email us at myfriend@cafeteca.ca with your order number.
Stockist & wholesale
I'd like to stock caféteca in my space, how does that work?
We'd love that. Head to our Contact page or email myfriend@cafeteca.ca and we'll get you set up.
general
I have a question that isn't answered here.
Reach us at myfriend@cafeteca.ca. We'll get back to you within 3 business days.
